Career

IT Manager, Moloco UK

Sep 2022 - Present

IBuilding and running a lean IT department for a world leading Machine Learning company. In charge of supporting Moloco’s locations, across UK, EU, Israel and India. Planning, executing, and maintaining IT projects on a global scale..

Current Projects & Achievements:

Implemented conversational help desk ticketing system to track increasing support requests. A project so successful that five other departments have taken up the same software or are planning to do so by the end of 2023.

Standardised endpoint kit for employees to streamline ordering and delivery, saving approximately $80,000 per annum

Improved on-time European delivery of hardware to new employees from ~80% to ~95%

Supported Compliance team to gain ISO:27001 accreditation and currently working towards SOC2 Type 2

Implementing Microsoft InTunes and AutoPilot for Zero-Touch management of Windows devices to match Apple devices

Improved DLP and Knowledge management through key software and services

Saved over $60,000 in annual licensing costs

Facilitated over $10,000 to local charities globally, through a Laptop Ownership Transfer Scheme





IT Manager, Beamery Ltd

Sep 2020 - Sep 2022

IT manager for award-winning talent acquision SaaS company. Roadmapping and implenting the core processes to create a world-class IT department. Building and implementing policies, processes and software to create an effective hybrid work environment for employees worldwide.

Achievements:

Set up company’s first private office; ISP installation, network design & implementation, and Audio Visual installation on time and to budget.

Attained both ISO:27001 and SOC2 Type 2 accreditations in first six months alongside InfoSec team, plus re-accreditation with zero non-conformances each time

Negotiated over $100,000 in software contract savings

Implementing project to rollout improved MDM software to all endpoints to improve security and automation

Streamlined and automated the on- and offboarding processes to reduce account creation to a couple of minutes per person, improve the new employee experience, and easily maintain records & follow InfoSec policies

Installed improved asset management database to reduce errors and improve auditing abilities

Delivered 98%+ IT equipment on time across the US, UK and EU through Hardware-as-a-Service vendor partnering

5/5 customer satisfaction for over 18 months 92% SLA achievement for ticket closure

Built out a lean IT team & process, supporting employees and contractors across twelve timezones





IT Infrastructure Project Manager, Marin Software Ltd

Aug 2017 - Sep 2020

IT project manager for industry leading SaaS company. Defining and heading global business projects on-time and to budget, core member of Privacy & Security steering committee, whilst also maintaining a position as sole IT support for the EMEA region.

Achievements & Current Projects:

Lead project to move entire telephony service from a physical PBX network to VoIP - sourcing vendors, running proof of concept trials, budgeting, interacting with all levels of the company including full CxO endorsement. This has reduced telephony costs and associated CapEx & OpEx by $300,000 per annum

Moved primary global ISP (public internet & MPLS) and secondary local ISPs to new providers for all locations where required, increasing bandwidth at locations for each provider by at least 50% and reducing total ISP OpEx by over $200,000 annually

Ran IT management for multiple office relocations (across EMEA & USA) concurrently in 2019

Creating a public Bug Bounty Program as part of a continuous security posture alongside annual pen testing, Disaster Recovery tabletop exercises and weekly Tenable scanning

Negotiated a 13% reduction in cost of multi-year IT infrastructure licensing

Updated company-wide password policy to match NIST guidelines, improve overall corporate security and reduce password support tickets to near zero

Currently working with Privacy Director, Legal and HR to update IS policies as part of gaining ISO 27001 (Information Security Management) accreditation

Building FAQ document holding standard responses to client RFPs, with the aim to reduce response times by up to 75%





Network Engineer, Marin Software Ltd

Aug 2013 - Aug 2017

Network support for industry leading SaaS company. The role included keeping a 24/7 network uptime. Working in EMEA but also supporting an international team based in five countries.

Achievements

98% ticket response rate within SLA as well as the highest closer of tickets within my team

Maintained a 99% satisfaction response rating from end users

Attained a 99.9% network uptime in all locations

Personally reduced departmental expenditure by over $50,000 per annum, while also helping to drop the department’s annual expenditure by over $150,000 in one year

Reduced London office ISP costs 50% whilst doubling the connection bandwidth

Strengthened network security by implementing wired 802.1x security across EMEA offices

Upgraded core infrastructure (firewalls, switches, WAPs, servers, PDUs, cabling) and set up High Availability for hot failover on firewalls

Instigated and completed Two-Factor Authentication & full disc laptop encryption for all end users in EMEA and supported the roll out in US & APAC

Simplified video conferencing system across EMEA, saving maintenance costs and reduced A/V support tickets to near zero





Systems Administrator, Oxford Univeristy Innovation

Apr 2008 - Aug 2013

Responsible for managing the IT support team, IT infrastructure, maintaining relationships with external suppliers and supporting the leadership team in developing the IT network for the University of Oxford’s technology transfer company.

Achievements

Maintained a 99.9% email and network uptime over a five year period

Implemented Hybrid Cloud system for offsite employees reducing file access time by 75% - See Case Study

Instigated an IT support ticketing system, reducing support response times by over 30%

Planned and managed an annual budget of over £150,000

Worked with external consultants to implement a Sharepoint intranet system

Initiated a full website rebuild; including requirement scoping, vendor research, assessment and collaboration

Reduced support calls to Managed Service Provider by 35% within first year alone

Reduced monthly mobile phone bills by 33% by consolidating accounts to a single, improved contract

Formalised webpage creation and improved fundamental SEO for the entire website, which saw a 20% increase in page views and over 40% increase in average time on each page





Business Improvement Team Coordinator, EON Energy Services

Dec 2007 - Apr 2008

Working under the head of the Business Improvement Team, aimed at enhancing company processes and culture, to create a more customer-centric view within the business.

Achievements

Assisted initiatives through event and meeting facilitation and presentation creation

Championed and helped implement new ideas for internal communications





Service Alterations Administrator, EON Energy Services

Mar 2007 - Dec 2007

Administering private and commercial applications for relocation of electrical services.

Achievements

Instigated process to remove expired applications and streamline team work backlog by over 30%

Highlighted department’s inefficient application form and was a pivotal member to develop a vastly improved form which was in continued use for nearly a decade

Met and surpassed all KPIs





Data Exceptions Analyst, British Gas Business

Aug 2006 - Dec 2006

Data analysis assessing company records and field agents’ reports.

Achievements

Exceeded targets set by management

Worked with management to create a new set of team KPIs to allow management to better assess team effectiveness